Customer Service
Spare Parts
CAM goal is to timely solve issues related to machine stops during production.
In order to guarantee timely and reliable lead time for spare parts, LA FIDUCIARIA controls and manages the whole production schedule, thanks to:
Warehouse
With more than 15.000 items available in stock for shipment within 48 hours
Internal stock
Row materials and semi-finished parts
Workshop
Modern and completely equipped with robotic support in production 24 hours a day
Final testing
of parts before shipment
Format parts and additional groups
The use of original format parts and original groups guarantees efficiency of the machinery in time.
CAM after-sales assistance office supports customers in the technical definition of the new formats and additional groups, during installation and start-up of the machine.
Technical Assistance
Capable of assisting our customers remotely and with the aim of reducing the stop time of the machine on site.
CAM employees more than 50 service technicians globally, devoted to immediate after-sales service, ready to travel to any destination in case of emergencies within 48 hours.
Training
Qualified technical staff available for our customers to carry out training to the local technicians on site or at our plants.
On request, personalized packages for preventive maintenance may be offered.
Revisions and upgrades
LA FIDUCIARIA can carry out machines’ revisions, upgrades, modifications of all CAM machines and lines installed since 1949.
Machines are disassembled, if necessary, totally inspected, and parts are replaced when non conform or worn out.
In addition, new optional groups, like state of art SCADA and HMIs, code readers and ink jet or laser printers, track and trace systems with connection to the customer ERP can be integrated.